FAQ

Can I track my order?

Yes! You will be prompted to enter your e-mail address before completing your transaction. Once your order is processed, you will receive a tracking number via e-mail. Be sure that you add us to your address book (service@atarni.com) so that the e-mail doesn't end up in your spam folder!

My package is missing, what do i do?

Orders shipped are assigned a tracking number with the carrier with whom it shipped. If you have a package that shipped, but it is not delivered as listed with the carrier, you need to contact the carrier with the tracking number.

How long will it take my order to arrive?

We are shipping to the USA (Not including The American 6 Outlying Islands), the United Kingdom, Germany, France, and Canada.

Please refer to the following for details of shipping times for different regions and markets:

 

①. United States

You can receive your ordered items in 5-8 business days, we have prepared plenty of stocks in USA local warehouse.

(*Not including The American 5 Outlying Islands, a few new products may take 7-15 business days)

 

②. Countries can be delivered within  15-45 business days including Germany, and France.

 

③.The rest of the countries need to be delivered in 30-60 business days. (such as the United Kingdom, and Canada)

 

 International shipping might experience delays due to covid-19. If your order is delayed,
please contact us via email service@atarni.com, we will check the situation with the transportation
company in time. Thanks for your understanding and support.

How to conact us?

Contact anytime (24/7 service)

Email: service@atarni.com

Phone: +86 19864583738

We will reply to your message as soon as possible within 2 working days

Addres: A501, Building A, JingFa  Industrial Park, Gushu Community, Xixiang Street, Baoan District, Shenzhen,Guangdong, China

How is the shipping fee charged?

Free shipping for orders over $39.99

 If the amount of the order is less than $39.99, need to pay  $5.99 shipping fee.

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